The University of Cape Town (UCT) has formally acknowledged mounting student concerns over the quality and safety of food served in its residence dining halls, following incidents that included reports of expired yoghurt and a fly found in a meal.
In response, the university said it is taking proactive steps to improve its food services and ensure student well-being.
Food Safety Measures and Audit Results
UCT implemented a range of interventions in 2025, including independent food safety and hygiene audits at all residences.
The audits were conducted in May by a NOSA-accredited auditor, with all residences scoring above 80%.
The results were as follows:
- Leo Marquard: 96.16%
- Tugwell: 90.64%
- Avenue Road: 89.12%
- Carinus: 88.20%
- Kopano: 88.20%
- Fuller: 86.56%
- Graca Machel: 84.92%
- Rochester: 84.88%
- Baxter: 84.16%
- Medres: 80.68%
Despite these relatively high scores, students have raised concerns about inconsistencies in food quality, prompting UCT to bolster its response mechanisms.
Reporting and Feedback Channels
To enhance accountability and responsiveness, UCT has established multiple feedback channels, including:
- On-site food service controllers and supervisors (available on weekdays)
- Residence catering coordinators (available on weekends)
- An online feedback feature within the Pay & Connect app
- A dedicated email address for reporting food concerns
Kitchen Upgrades and Supplier Oversight
UCT confirmed updates to its waste management and pest control contracts, with service providers increasing treatment protocols in kitchens and dining halls.
A technical kitchen maintenance inspector has also conducted assessments, with several recommended improvements already underway.
In an effort to improve transparency, the university has shared approved supplier brand specifications with students and reaffirmed its commitment to using only vetted suppliers.
All catering staff are undergoing continuous training and will participate in future independent audits to uphold food safety standards.
These efforts aim to prevent future incidents and restore confidence in UCT’s residence catering system.
UCT reiterated its commitment to student health and well-being, saying that food safety remains a top priority as the university continues to assess and improve its systems.
