Eskom invites suitably qualified candidates to apply for the position of Service Agent: Contact Centre (X6 posts) within the Distribution Division – Central East Cluster. This is a permanent position based in Westville, KwaZulu-Natal.
Vacancy Overview
Position Title: Service Agent – Contact Centre
Number of Posts: 6
Task Grade: T10
Listing Reference: eskom_002257
Industry: Electricity, Energy & Water Supply
Job Category: Office Management / Customer Services
Business Unit: Distribution – Central East Cluster
Location: Westville, KwaZulu-Natal
Contract Type: Permanent
Remuneration: Market Related
Employment Equity: No
Closing Date: 06 January 2026
About the Role
Eskom’s Distribution Division is seeking professional and customer-focused individuals to provide high-quality customer service through contact centre operations. The successful candidates will handle inbound and outbound customer interactions while supporting customer services, marketing, and sales processes using approved Eskom systems and procedures.
Key Responsibilities
The successful candidates will be responsible for:
- Handling inbound customer interactions
- Performing back-office activities
- Managing multi-media and outbound customer engagements
- Providing and continuously improving general customer services
- Supporting marketing, sales, and customer service processes
- Performing vending, prepaid, and EasyPay-related activities
Skills and Competencies Required
Behavioural Competencies
- Integrity
- Honesty
- Trustworthiness
- Professionalism
Leadership Competencies
- Team player
- Ability to motivate teams
- Coaching and mentoring skills
- Developing others
Knowledge Requirements
- Eskom business environment
- Standard Power Unit (SPU) and prepayment customer tariffs
- Service delivery principles
- Report compilation
Skills
- Computer literacy
- Time management
- Interpersonal and relationship-building skills
- Functional and technical competence
- Problem-solving and analytical skills
- Negotiation and communication skills
- Telephone etiquette
- Stress management
Minimum Requirements
Qualification:
- National Diploma / National N Diploma in:
- Business
- Finance
- Marketing
- Commerce
- Social Sciences
- Business Management
👉 Qualification must be at NQF Level 6 with 240 credits.
How to Apply
Click here to apply for the Eskom Service Agent Contact Centre position
Applicants are advised to ensure that all information provided is accurate and submitted before the closing date.
Important Notice
- If you are not contacted within 28 days after the closing date, please consider your application unsuccessful.
- Eskom will only communicate with shortlisted candidates.
Closing Date Reminder
🗓 06 January 2026
Final Note
If you are passionate about customer service, possess strong communication skills, and want to build a stable career within South Africa’s leading electricity utility, this Eskom Service Agent Contact Centre opportunity is ideal for you.
Apply before 06 January 2026 and take the next step in your career with Eskom. ⚡
The post Eskom: Service Agent Contact Centre Vacancies (X6 Posts) appeared first on StudentRoom.co.za.
