The City of Cape Town has extended the deadline for residents to switch from posted municipal accounts to emailed bills, giving customers more time to register for the digital service.
The original cut-off date of 31 December 2025 has now been extended, with the City saying a new deadline will be communicated in due course.
Posted municipal bills to be phased out
According to the City, the majority of customers have already made the switch to emailed accounts.
The extension is aimed at giving remaining residents additional time to register before postal billing is phased out.
The City said they are urging all customers to register as soon as possible.
Once the transition is complete, municipal accounts will no longer be sent by post and will be issued via email only.
How to receive your bill by email
Residents who want to receive their accounts electronically must send their account number, contact number and email address to the City using one of the following options:
- Email: Revenue.Eservices@capetown.gov.za
- or SMS: 31223
The process is free and ensures that accounts are delivered directly to customers’ inboxes.
Residents who do not have an email address are advised to contact the City’s Call Centre on 0860 103 089 for assistance, or visit their nearest Customer Interaction Centre.
The City said further communication will follow in the new year regarding the revised deadline.
